KIKIBEAUTY.ONLINE accepts returns within 30 days of delivery using our pre-paid return labels provided by our Customer Care team. Please note that all items must be returned unused, with authentic labels and in original packaging. If goods returned are not in a re-sellable condition, we may not accept your return. Any promotional gifts received with your purchase must also be returned. Your right to return goods does not apply to goods made to your specification, or which have been clearly personalized, or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly, or where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery. For the return of leather goods, items should be returned unused, with all tags attached and with all KIKI BEAUTY packaging (including any dust bags and plastic packaging). Please submit your request for return, including the order number and item you are looking to return to receive a prepaid UPS return label from Customer Care.
HOW CAN I CONTACT CUSTOMER CARE?
Customer Care is available Monday – Friday 11am to 7pm GMT+7 +6696 441 5955 or through our Contact Us form.
Please allow 24 to 48 hours to receive a response via email.
